POST OFFICE ORDERS MAY TAKE UP TO 5 WORKING DAYS TO REACH THE DESIGNATED POST OFFICE ADDRESS, WHEREBY YOU WILL BE NOTIFIED VIA SMS ON ADVENT
IF OUR COURIER COMPANY CANNOT REACH YOU ON THE CONTACT NUMBER STIPULATED
In the event that our courier company is unable to reach you at your provided delivery address or on your supplied contact number, they will try and deliver your parcel to you again on the next day’s delivery run. Should this still prove to be unsuccessful, they will return your parcel to the Courier Head office, where our courier relationship manager will try and contact you to arrange for an alternative delivery time/address. In the event that this is unsuccessful, your parcel will then be returned to the Elegante online office, where we will endeavor to get hold of you.
In addition, our courier company is unable to notify you of exactly when your delivery will take place and as such, it is imperative to provide us with a delivery address where you will most likely be during office/day hours as well as a contact number. For your security and ours, we ask that you sign the waybill presented to you by the courier agent, in order to acknowledge that you have received your package safely.